# Overview

### 1. General Purpose

**Q: What is the Agent app used for?**\
A: The Agent app collects device data and reports it to your account for monitoring.

**Q: Why does the Agent app not have a login screen?**\
A: The app pairs directly with your account using a code or QR, so no personal login is required.

**Q: How is it different from the Admin app?**\
A: The Admin app is for managing and viewing data, while the Agent app silently collects it.

**Q: Do I need to keep the Agent app open for it to work?**\
A: No, once installed and paired, it runs in the background automatically.

***

### 2. Installation & Pairing

**Q: How do I pair a device with my account?**\
A: Use the QR code or pairing code provided in your Admin Panel.

**Q: Do I need an internet connection during installation?**\
A: Yes, pairing requires internet access to connect the device.

**Q: Can I pair multiple devices?**\
A: Yes, each device must be paired individually with your account.

**Q: What happens if I reinstall the Agent app?**\
A: A reinstall is treated as a new device and must be paired again.

**Q: Do I need to log in with my personal account?**\
A: No, pairing is device-based, not account-based.

**Q: Why can’t I log in to the Agent app with my email and password?**\
**A:** This is expected behavior.\
The Agent app does not support username/password login.\
Instead, it uses a **pairing (activation) code** generated from your Admin app or web dashboard.

This design keeps the Agent app simple and lightweight, and avoids complex authentication flows such as Google, Facebook, Apple Sign-In, or password-reset screens on the child’s device.

If you want to manage your account, change your plan, or reset your password, please use the **Admin app or the web dashboard**, not the Agent app.

**Q: Can I sign in to the Agent app using Google, Facebook, or Apple?**\
**A:** No. Social logins (Google, Facebook, Apple) and all other account logins are only available in the Admin app or web dashboard.

The Agent app is a lightweight background app that only uses a **pairing code** to connect the device to your account. This keeps the installation fast and reduces the risk of exposing your account credentials on the monitored device.

{% hint style="success" %}
The Agent app is intentionally kept lightweight.\
It does not implement complex authentication flows (email/password screens, Google/Facebook/Apple sign-in, or password recovery).\
All of these are handled in the Admin app or web dashboard, while the Agent only uses a short pairing code to link the device to your account.
{% endhint %}

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### 3. Permissions & Requirements

**Q: Why does the Agent app request so many permissions?**\
A: Permissions are required to collect the data types you selected.

**Q: Which permissions are mandatory?**\
A: Location, Accessibility, and Notification access are usually required.

**Q: What happens if I deny some permissions?**\
A: Features depending on those permissions will not work.

**Q: Will the app still run if I close it?**\
A: Yes, the app runs as a background service.

**Q: Does the app drain the battery significantly?**\
A: No, it is optimized to use minimal battery.

***

### 4. Privacy & Security

**Q: Does the Agent app store any personal login information?**\
A: No, it only stores the device pairing ID and secure tokens.

**Q: How is my data protected?**\
A: Data is encrypted in transit and stored securely on the server.

**Q: Can other people see the app running?**\
A: The app runs silently in the background and does not show notifications.

**Q: What happens if the device is lost or stolen?**\
A: You can remotely remove or disable the device from your Admin Panel.

***

### 5. Compatibility & Restrictions

**Q: Which Android versions are supported?**\
A: The app supports most Android devices version 7.0 and above.

**Q: Why is the app not on the Google Play Store?**\
A: The app requires advanced permissions that are not allowed on the Play Store.

**Q: Can the app be installed on iOS?**\
A: No, the current version supports Android only.

**Q: Will antivirus or Google Play Protect block this app?**\
A: Some devices may warn you; you can bypass and continue installation.

**Q: What should I do if my device refuses to install the app?**\
A: Check your security settings and allow installation from unknown sources.

***

### 6. Pre-use Concerns

**Q: Do I need to configure anything after installation?**\
A: No, pairing completes the setup automatically.

**Q: How can I confirm the device is paired?**\
A: The device will appear under your account in the Admin Panel.

**Q: What kind of data will be collected?**\
A: Data types depend on your package (e.g., location, calls, SMS, photos).

**Q: Can I uninstall the app anytime?**\
A: Yes, you can uninstall it from the device settings.

**Q: Will the app affect normal phone usage?**\
A: No, the app works in the background without interrupting daily use.