# FAQ: Why has the app switched to a new platform? > **Q: Why am I being asked to download new version ****and register again****?**\ > **A:**\ > As part of our major upgrade, we have moved to a new platform.\ > This migration is necessary to comply with **Googleโ€™s updated policies** on privacy, data collection, and background services. *** ## ๐Ÿ”„ What's changing? * You will need to **download the new app** (the Agent version) from our official site. * You will need to **register for a new account or sign in** to activate monitoring. - *to make sure that you consent again to the new policy, following Google's policy.* * Your existing **license, package, and expiration date will be automatically migrated.** *** ## โœ… What stays the same? * Your **license code**, including any remaining validity (expiration date), is preserved. * You still have access to the same monitoring features (SMS, GPS, call logs, photos, etc.) * You will continue to receive updates and support. *** ## ๐Ÿ” Why was this migration necessary? Google now requires: * **Visible notifications** when collecting background data, like GPS or audio * **Explicit user consent** for sensitive permissions * Better **transparency and control for users** The older platform no longer meets these standards and may stop functioning correctly or be flagged by the Android system. The Agent app was built to ensure: * Long-term compatibility * Compliance with legal and platform rules * Better support and diagnostic tools *** ## ๐Ÿ“ฒ What should I do now? 1. **Download the Agent** from our official website\ ๐Ÿ‘‰ Go to the Download Center on the left of this page. 2. **Install the new app on your childโ€™s device** 3. **Sign in or create a new account** 4. Your existing **license code** will still work. If not, please send an email to the Support team (via the Contact session in the left menu of this page). *** > ๐Ÿ’ก **Tip:** After installation, check that all required permissions are granted and follow the setup guide to enable monitoring features.